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    Workspace Widgets Embedded in Cisco Finesse
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      Workspace Widgets Embedded in Cisco Finesse

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        Article summary

        Acqueon Workspace integrates with Cisco Finesse Desktop, enabling seamless embedding of Acqueon Workspace widgets within the Finesse interface. The integration streamlines agent workflows, offering advanced tools to enhance customer interactions directly within the Finesse environment.

        To achieve this integration, two key sets of configurations are required after the installation:

        • Workspace Admin Configurations

        • Finesse Admin Configurations

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