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    Wrap-up a Call
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      Wrap-up a Call

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        Article summary

        Overview

        This API allows a user to wrap-up a call. The requested action to wrap up a call is WrapUpCall. Acqueon Workspace supports the wrap-up of any active call or after disconnecting a call.

        Pre-requisite

        The Agent must be on an active call.

        Sequence Diagram

        Message Structure

        Request Parameters

        Value

        channel

        Cisco

        topic

        Agent

        subtopic

        WrapUpCall

        source

        «app-name-broadcasting-this-message»

        data

        «JSON Object»

        Data Parameters

        Parameter

        Data Type

        Description

        Sample Value

        callID

        String

        The Call ID.

        2130707678

        wrapup

        String

        The wrap up Reason Code.

        2

        customwrapup

        String

        Request data to wrap up the call.

        data

        Iscustomwrapup

        Boolean

        Indicates if comments are to be updated.

        true/false

        Sample Request

        {
    "channel": "Cisco",
    "topic": "Agent",
    "subtopic": "WrapUpCall",
    "data": 
    {
        "callID": "16794405",
        "wrapup": "2",
        "customwrapup": "Data",
        "iscustomwrapup": true
    }
}

        Sample Response

        No sample response

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