Agent State Details
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Agent State Details
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The Agent State related elements are displayed for selection. The report generates based on the selected elements.
Using Search, you can select single or multiple elements.
To select all elements, click Select All.
Note:
Some elements are already selected and cannot be unselected as they are essential for report generation.
Fields | Description | Platforms |
|---|---|---|
Agent Name | The name of the agent who handled the call. | All Platforms |
Date | Date of the agent state change. | All Platforms |
State | Current state of the agent | All Platforms |
Start Time | Date and time when the current agent's time started | All Platforms |
End Time | Date and time when the current agent's time ended | All Platforms |
Duration | Total duration of the current agent's state that is measured in seconds | All Platforms |
Call Type | Call type that mentioned as inbound or outbound which caused an agent state change. | All Platforms |
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