Barge Into a Call

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Overview

This API allows a Supervisor to barge into an Agent call that the supervisor is silently monitoring.

Pre-requisite

Supervisors can only make barge call requests using the fromAddress that they are currently signed in to. Also, they can only barge in to calls they are already silent monitoring.

Sequence Diagram

Message Structure

Request Parameters	Value
channel	Cisco
topic	InboundCall or OutboundCall
subtopic	SetBARGE CALL
source	«app-name-broadcasting-this-message»
data	«JSON Object»

Data Parameters

Parameter	Data Type	Description	Sample Value
fromAddress	String	The extension of the supervisor who initiated the barge request.	5069
toAddress	String	The extension of the agent whose call the supervisor wants to barge in to.	167786021
Username	String	Agent ID.	47483657
CallId	String	Silent monitor dialog id on which the supervisor wants to barge in.	167786021

Sample Request

{
  "channel": "Cisco",
    "topic": "InboundCall",
    "subtopic": "SetANSWER",
    "data ":
    {
"FromAddress ": "5004",
"ToAddress ": "5069",
"UserName ": "475483657",
 "CallID": "16786021"    
}

Sample Response

No sample response

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