Call Event Parameters

subtopic

Yes

String

Name of the subtopic. InboundCallStateChange.

channel

Yes

String

Name of channel. Amazon.

topic

Yes

String

Name of topic. InboundCall.

message

Yes

JSON Object

Call event message.

Message Parameters

call

Yes

Json Object

Current call object.

source

Yes

String

Source of response.

Call Parameters

Call Parameters

Yes

Json Object

Call Button states.

Call Button states

No

NA

NA

ResponseType

No

NA

NA

ResponseText

No

NA

NA

ResponseActual

No

NA

NA

CallVariables

Yes

JSON Object

Call variable list.

ExtendedCallVariables

No

NA

NA

ResponseFields

No

JSON Object

Call information object.

id

Yes

String

Connection ID.

event

Yes

String

Connection Event. It can be connecting, missed, connected, Rejected, hold, ACW, Dropped.

CallType

Yes

String

Connection Type. Agent, inbound, outbound

ButtonStates Parameters

items

Yes

JSON Object

Call Button items with their states.

count

Yes

Number

Count of buttons.

ResponseFields Parameters

Participants

No

NA

NA

MediaProperties

Yes

JSON Object

Properties of call.

fromAddress

Yes

String

Connection phone number.

CallState

Yes

String

Connection state.

Type

Yes

String

Connection Type. Agent, inbound and outbound

CurrentStateTime

Yes

String

Connection state change time.

Campaign

No

NA

NA

DN

Yes

String

Queue name of current call.

MediaProperties Parameters

callType

Yes

String

Connection Type. Agent, inbound and outbound.

queueName

Yes

String

Queue name of current call.

queueTimestamp

Yes

String

Time when customer call added in queue.