Callback Details

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The Callback related elements are displayed for selection. The report generates based on the selected elements.

Note:
Some elements are already selected and disabled as they are essential for report generation.

Fields	Description	Platforms
Campaign Group	The name of the campaign group to which the contacts belong.	All Platforms
Campaign	The name of the specific campaign to which the contact belongs.	All Platforms
List ID	List ID generated by the application for this list. This ID is unique within a campaign.	All Platforms
Contact ID	The specific ID of the contact associated with the registered callback.	All Platforms
Agent Name	The name of the agent who handled the call.	All Platforms
Callback Mode	The mode (For example, phone number) through which the callback is requested.	All Platforms
Contact Number	The phone number on which the callback is requested.	All Platforms
Status	Contact status such as open, closed or delivered at the time of report generation.	All Platforms
Callback Attempts
Attempt	Number of attempts made for a contact.	All Platforms
Callback Attempt Type	The type of callback attempt such as Personal Callback (PCB) or Normal Callback (NCB).	All Platforms
Scheduled Delivered Time	Date and time when the contact is scheduled for delivery.	All Platforms
Actual Delivery Time	Date and time when the contact is actually delivered.	All Platforms
Connected Agent Name	Name of the agent to whom the call is connected.	All Platforms
Delivery Mode	Mode of the contact in which the contact is delivered.	All Platforms
Outcome	Callback outcome set for the contact.	All Platforms
Next Attempt Time	Date and time when the contact is scheduled for the next attempt.	All Platforms

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