Campaign

Channel

Displays Channel such as Voice, Email, SMS or a combination of voice and non-voice.

Campaign Name

Displays the campaign name.

Group Name

Displays the configured group name. For Shared List campaigns, no specific campaign group is listed; only shows as Shared List.

Start Date, Daily Start Time

The start date for the campaign and the daily start time for the campaign.

End Date Daily

The end date for the campaign and the daily end time for the campaign.

Status

This displays the current status of the campaign as explained:

• Created - A campaign is created and yet to start dialing contacts. The status bar is light blue.

• Executing - Campaign in a running state, that is, dialing contacts. The status bar is green.

• Starting - When you start one or more campaigns using the Page Actions buttons, the status shows as Starting. Click the Refresh button to confirm the campaign has started and status has changed to Executing.

• Stopping - When you stop one or more campaigns using the Page Actions buttons, the status shows as Stopping. Click the Refresh button to confirm the campaign has stopped and the status has changed to Stopped.

• Stopped - A campaign is not running. The status bar is red.

  Note

  Campaign in the Stopped state does not automatically change to Executing at the configured campaign operation time. An Administrator should start such campaigns manually

• Group Stopped - The mapped parent campaign group is disabled by the administrator. All campaigns in the disabled group are in the Group Stopped state. The status bar is red.

• Time Suspended - Campaign is suspended (in a temporarily stopped state). A campaign is automatically time-suspended outside the configured hours for execution, holidays, campaign weekends, inoperative Day of Week, etc. At the configured campaign operation time, the state automatically changes to Executing. The status bar is beige.

• Elapsed - Campaigns that are past the configured end date and time are marked with the status Elapsed, and the status bar is brown.

• Completed - The percentage shown at the end of the status bar indicates the percentage of contacts dialed out (from the total number of contacts uploaded for the campaign).

• Estimated Completion Time (ECT) - The ECT for all the dialable contacts in the campaign to be dialed out. This is calculated based on history and current day data of total records processed and total duration processed.

• Marked For Deletion - It indicates that the campaign is flagged for deletion but it is not yet permanently removed.

Campaign Statistics

Total

The total number of contacts uploaded for the campaign. Total Contacts is calculated using the following formula:

Total Contacts = Open Contacts + Closed Contacts + Other Contacts

Open

The number of contacts in an open state. Contacts with status 0.

Fresh

The number of fresh contacts that are yet to be dialed out the first time. Contacts with status 0 and IsFresh equals 1 in the database.

Scheduled

The number of contacts that are scheduled for dialing. Contacts with status 0 and IsFresh equals 0 in the database.

Closed

The number of closed contacts. Here you cannot make dialing attempts on closed contacts unless it is reopened. Contacts with status 1.

Others

The number of contacts in states other than open, fresh, scheduled, or closed.

Action

You can perform the following actions here:

• Edit: Edit any property in the campaign.

• Copy: creates a new campaign with all properties of the selected campaign (except Campaign Name) retained as is.

  Notes:

  • Whenever you duplicate a campaign, the application does not replicate the dialer settings. Users need to manually create the dialer settings in the campaign for a copied campaign.

  • For a copied campaign, using the same name as a deleted campaign is allowed, subject to a rider. The historical data pertaining to the old campaign is deleted from the database when a new campaign is created using the same name as a deleted campaign.

• Stop or start: Allows to stop or start a campaign. All contacts, except active delivered contacts, are closed in the dialer. The status for such contacts is changed to Open in the application.

• Flush: Allows to close all pending contacts that are available in the dial list.

  Note:

  The contacts that are active in the dialer are not flushed.

• Delete: Allows to delete a campaign. A campaign can be deleted only when it is not in the Executing state. The delete button is activated only if the campaign is not in the Executing state. When the user clicks on Delete, a pop-up opens and displays the following warning message to notify the user about the delete operation:

  This action marks the campaign for deletion. The campaign is permanently deleted once all related campaigns reach a non-executable state.

  Note

  Campaign deletion is irreversible and cannot be undone. After initiating the delete operation, the campaign's status changes to MARKED FOR DELETION to reflect the pending deletion process.

Page Action

• An Actions button panel at the top left of the page above the headers is provided to perform various actions. This button is displayed only if an administrator has configured this to be displayed.

  Note:

  Multiple campaign selection works only for the active page and not for campaigns across pages.

  • If you select multiple campaigns, you can use only the Start and Stop buttons, as applicable. The whole palette of buttons is available if you select a single campaign.

• Edit: Allow to update the campaign.

• Copy: Creates a new campaign with all properties of the selected campaign (except Campaign Name) retained as is.

  Note:

  For a copied campaign, using the same name as a deleted campaign is allowed, subject to a rider. The Historical data pertaining to the old campaign is deleted from the database when a new campaign is created using the same name as a deleted campaign. We advise you to use this after exercising due care, since this results in loss of historical data.

• Start / Stop: allows you start or stop the campaign.

• Flush: Allow to close all available pending contacts in the dial list.

  Note:

  The contacts that are active in the dialer's cache are not flushed.

• Delete: Allows to delete a campaign. A campaign can be deleted only when it is not in the Executing state. The delete button is activated only if the campaign is not in the Executing state. When the user clicks on Delete, a pop-up opens and displays the following warning message to notify the user about the delete operation:

  This action marks the campaign for deletion. The campaign is permanently deleted once all related campaigns reach a non-executable state.

  Note

  Campaign deletion is irreversible and cannot be undone. After initiating the delete operation, the campaign's status changes to MARKED FOR DELETION to reflect the pending deletion process.