Cisco CCE

This document details the settings and configurations that must be in place on the Cisco CCE platform. These settings and configurations allow seamless operation of Campaign Manager using Cisco CCE.

Architecture

Site-to-Site VPN Connection has two VPN tunnels for High Availability between Campaign Manager AWS VPC, and customer gateway (A VPN device) on the remote (on-premises) side. Customer Host within Customer Data Center is accessed through VPN tunnel.

The following architecture explains the Campaign Manager integration with Cisco CCE.

Prerequisites

Ensure that the following details are available before you proceed further.

1. User must have access to Cisco CCE platform.

2. User must create Skills / Queues on Cisco CCE platform.

3. User must create Agents on Cisco CCE platform and mapped to skills / queues.

4. User must create CallType , Dial Number, Skill Group, Add Route, Routing Script and CallType Manager on Cisco CCE platform.

5. The Campaign Group created in Campaign Manager functions as a campaign in Cisco CCE platform.

6. The following port must be available:

   Type	Ports
   HTTP	80, 8082
   HTTPS	443, 8445
   Cisco Database Side A and Side B	1433
   UDP and TCP ports	135 to 139 and 445
   UDP and TCP ports for Cisco ICM (import folder) - Only for File delivery approach This is optional.	135 to 139 and 445