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    Direct Transfer
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      Direct Transfer

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        Article summary

        Overview

        This API allows a user to make a single-step transfer request. After the user makes a successful request, that user's active call is transferred to the Destination provided in the toAddress parameter.

        Pre-requisite

        The Agent must be on an active a call.

        Sequence Diagram

        Message Structure

        Request Parameters

        Value

        channel

        Cisco

        topic

        InboundCall or OutboundCall

        subtopic

        SetTRANSFER_SST

        source

        «app-name-broadcasting-this-message»

        data

        «JSON Object»

        Data Parameters

        Parameter

        Data Type

        Description

        Sample Value

        MediaAddress

        String

        The agent extension number.

        5069

        toAddress

        String

        The destination to which to transfer the call.

        961084524

        CallID

        String

        The caller id of user/customer or dialog.

        167786021

        Sample Request

        {   "channel": "Cisco",
    "topic": "InboundCall",
    "subtopic": "SetTRANSFER_SST",
    "data ": {
        "MediaAddress ": "5069",
        "CallID": "16786021",
        "ToAddress ": "961084239"
    }
}

        Sample Response

        No sample response

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