Five9 VCC

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Users can configure Five9 Virtual Contact Center (Five9 VCC) dialer to your Campaign Manager application via API.

Note:
When new dispositions are added in Five9 VCC, you must manually edit the dialer and resync them in Campaign Manager.

Click the Dialer Configuration icon from the System menu. The Five9 VCC Configuration screen appears.

Five9 VCC Configuration

The Five9 VCC Configuration page lists the following details:

Fields	Description
Name	The name of the dialer that the application uses.
Description	The description for the dialer.
UserName	The username obtained from Five9 VCC to access the application.
Sync Status	The Sync Status. Possible values are: Success - All entities from Five9 VCC are synchronized successfully with this Campaign Managerinstance. Failed - All or some entities are not synchronized with Five9 VCC. In Progress - The synchronize process is in progress. No edit operation is allowed during this process.
Enable	The switch to enable a dialer as active or turn off as inactive.
Actions	The Actions button to edit or delete the configurations.

To add a new configuration, click Add Five9 VCC Configuration at the bottom right corner of the listing page.

The Basic Configuration tab appears with the following details.

Enter the Name of the dialer that the application uses.
Note:
You must not mention more than 60 characters or any special characters while adding a dialer name.
Enter the Description for the dialer.
Enter the UserName obtained from Five9 VCC to access the application.
Enter the Password obtained from Five9 VCC to access the application.
Click SAVE AND SYNC to synchronize the dialer with the Campaign Manager application.

The newly created dialer is listed in the Five9 VCC configuration page. Enable this dialer and Click Edit to continue.

Go to Dialer Campaigns tab. The following information populates in the Dialer Campaigns page:

Fields	Description
Dialer Campaign	The campaigns downloaded from Five9 VCC are listed.
Profile	The Profile used to create conditions in Five9 VCC to deliver a contact.
List Name	List contains a set Five9 VCC of contacts to dial. Map the list to the dialer campaigns in Five9 VCC. Expand the List dropdown list to view its associated lists. The default list is marked with a green color, while other mapped lists are in red.
Campaigns	The list of campaigns mapped to the dialer campaign.

Go to Queues tab. All the queues mapped to this dialer appears:

Fields	Description
Queues	The Queues mapped with the dialer campaigns are listed.
Agents	The agents mapped to the Queue are listed. Expand the Agents dropdown to view its associated agents.

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