Tethered Model

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To download the Contact Flows for the tethered model, click here.

Note:
To download the Contact Flows for V4.2.1.2306 and prior to V4.2.1.2306 release, click here.

The Contact Flow must be imported in the following order:

S No	Contact flow name	Contact Flow Type	No of Lambda function ARN needs to modify	Name of the Lambda function to add in contact flow
1	CallSummaryAttributes	Module	0	-
2	StopMediaStreaming	Module	0	-
3	AEC Agent Flow MAB	Contact flow	0	-
4	AEC Empty Agent Whisper Flow	Agent Whisper	0	-
5	AEC Empty Customer Whisper Flow	Customer Whisper	0	-
6	AEC Empty Queue Flow	Customer Queue	0	-
7	AEC Master CPA Flow MAB	Contact flow	1	GetCustomerData

Perform the following steps to import contact flow:

Log in to AWS account.
Go to the Routing. Import the AEC Agent Flow and AEC Master CPA Flow from Amazon Connect.
User must import the CallSummaryAttributes and StopMediaStreaming module and map in the AEC Master CPA Flow.
Click Create contact flow.
Select the required contact flow and click Import flow. Following is the sample of a contact flow.
Map the CallSummaryAttributes and StopMediaStreamingFollowing modules in the AEC Master CPA Flow.
In the Contact Flow find the lambda function. Click to see the function ARN name.
Select a lambda function from the dropdown. Click Save.
Click Save. Next, click Publish to complete.
If you do not get a confirmation that the contact flow was saved successfully, look for a symbol near the node. Click symbol to see the error details and take appropriate actions to clear the same.
After you have imported the contact flows, save the Phone Number to the Master Contact Flow.
Go to Routing > Phone Number > Edit Phone number.
From the Contact flow / IVR dropdown list, select AEC Master CPA flow.
Click Save.

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