Time Zone

All times are stored in Coordinated Universal Time and appear globally based on the system time zone. Time zones are configured at the time of Campaign Manager installation and configured time zones are used as campaign-specific time zones. User uses various time zones to run campaigns. These time zones can be scattered across different continents or even different locations in the same continent.

Time Zones are presented in the grid view and the map view. Enable or disable time zone to apply the time zone for a campaign. If a time zone is mapped to a campaign, you do not have option to disable the time zones.

Grid View

Go to the Grid View and select the time zone for a campaign. You can activate or deactivate the Time Zone for a campaign using the Enable button.

Map View

1. Go to the Map View.

   

2. Click an area in the map. A dialog displays all time zones for the selected longitude.

3. Select the Time Zone and click OK on the confirmation dialog.

System Time Zone

Note:

This feature is applicable for Amazon Connect, Twilio Flex and UJET.

1. Go to System Time Zone.

2. Select the appropriate Time Zone from the dropdown list. This selection allows the system to calculate the real-time metrics data for determining NCD, abandoned percentage, and Performance Metrics based on the specified time zone.