Eddy AI, facilitating knowledge discovery through conversational intelligence
Acqueon Campaigns
Drive higher right-party connects with Acqueon Campaigns. Strategically manage and optimize multi-channel outbound interactions, using tailored contact strategies to reach your audience at the right time, on the right day, through the right channels.
Configure Campaign
A comprehensive guide to setting up new campaigns.
Read more
Contact Selection Strategy (CSS)
Prioritize contact groups with strategic rules for targeted outreach.
Read more
State Law
Ensure compliance with state-specific telemarketing laws and regulations.
Read more
Accelerated Dialing
Enhance outbound calling efficiency with compliant and streamlined dialing methods.
Read more
Contact Chaining
Automatically transition contacts between campaigns based on real-time dispositions.
Read more
Managing Group
Efficiently manage and organize your campaign groups for optimal performance.
Read more
Prerequisites
Review essential requirements before integrating Acqueon Campaigns with your platform.
Read more
Security and Privacy
Leverage robust privacy and security measures designed to protect data and uphold customer trust.
Read more
Release Notes
Stay informed about the latest features, updates, and improvements in the platform.
Read more
Acqueon Workspace
Empower agents with a flexible desktop solution, offering customizable workspaces and specialized widgets to enhance contact center and CRM interactions. Tailor the agent experience—whether inside a contact center, within CRM, or using APIs for complete customization.
Connect to your Contact Center
Efficiently integrate Acqueon Workspace with Amazon, Cisco, Genesys, and Five9 using Workspace Admin.
Read more
Setup Layout
Design and configure custom layouts and gadgets in Workspace Configurator.
Read more
Configure Widgets
Customize widget settings, dimensions, and URLs for optimized performance.
Read more
Embed into CRM
Integrate with Salesforce using OpenCTI and SCV for enhanced CRM functionality with Workspace admin.
Read more
Softphone
As an agent learn more about the softphone and its platform-specific features.
Read more
Widgets
As an agent get to know the standalone and softphone widgets in Acqueon Workspace.
Read more
Prerequisites
Review the essential requirements for each platform to work seamlessly with Acqueon Workspace.
Read more
API Programmer's Manual
Learn how to integrate and customize Acqueon Workspace into web apps with JavaScript APIs.
Read more
Release Notes
Discover Workspace’s latest features, improvements, and fixes in every release to stay ahead.
Read more
Acqueon Data Cloud
Uncover the complete customer journey with Acqueon Data Cloud. Seamlessly integrate and analyze your first-party data to transform insights into opportunities for growth.
Getting Started
Find articles and information to guide you in getting started with Acqueon Data Cloud.
Read more
Security and Privacy
Find information related to data encryption, role-based permissions, and more.
Read more
Create your Data Model
Learn how to create and manage custom child objects to organize your data efficiently.
Read more
Collect and Unify
Learn how to collect and unify your data from all sources with our detailed guides.
Read more
Segment and Activate
Find articles that help you create and activate data segments.
Read more
Data Enrichment
Involves enhancing customer profiles with additional data to provide a more comprehensive view.
Read more
Still need help?
Choose from a variety of support resources to get the help you need.